Certainly, you can cancel your order as long as you are within the cancellation timeframe. Each chef sets a cancellation window. To find out the specific cancellation policy for a chef, please visit their page. If needed, contact customer support for assistance with order cancellations.

Each chef's profile page displays the dates, days, and times when they operate and are open for service. This information helps you determine if a particular chef is available for your desired date and time. We recommend checking the chef's profile page for their operating schedule to ensure compatibility with your preferred timeframe.

Yes, our meals are cooked to order and provided hot for our customers to enjoy immediately. Our focus is on delivering freshly prepared food, so you can expect your meal to be hot and ready to eat upon delivery or pickup. We do not provide frozen or refrigerated meals. We aim to ensure that you receive a delicious and great dining experience.

You can make special requests or specify dietary restrictions for your orders before or after checkout. You can communicate directly with the chef using the “Message Chef” button on the chef’s page. This button is available once you are logged into your account.

Chefs on our platform cater to our customer's preferences and dietary requirements. Whether you have specific ingredient preferences, dietary restrictions, or special requests, our chefs are happy to accommodate your needs. Communicate your requirements through our messaging service using the “Message Chef” button on the chef’s page. This button is available once you are logged into your account.

Hungry Hop does not provide delivery; however, individual chefs can choose to provide their delivery services. Please contact your chef using our messaging service for delivery details. Pickup services are available to all customers.

The fee charged is only 12%, including the credit card transaction fee, on orders placed through our website and paid using the provided payment facility. Click here to see the fee policy. We take pride in offering the lowest commission rates in the industry. This allows us to maintain affordability for both customers and chefs while covering the necessary costs associated with running the platform.

To join our online platform, you need to meet certain requirements that we have in place to ensure the safety, quality, and compliance with regulatory standards. We also adhere to the MEHKO Permit requirements. The Department of Environmental Health and Quality, Food and Housing Division (DEHQ-FHD) is the local enforcement agency responsible for issuing operating permits to MEHKOs pursuant to California Retail Food Code (CRFC) requirements and ensuring operational compliance. Please note that these requirements are subject to change based on updates to MEHKO regulations, licensing requirements, and other local regulations. We encourage all chefs interested in joining our platform to follow the process for obtaining the MEHKO Permit by visiting the San Diego County website.