Date: 9/15 2023
This Fee Policy outlines the charges for selling and buying homecooked meals on Hungry Hop Marketplace. We aim to maintain a transparent pricing system that supports the growth of our community of chefs and ensures the sustainability of our platform.
1.1 There is no fee for listing a home-cooked meal on the platform.
2.1 The displayed menu prices include a 12% service fee.
2.2 This fee covers the cost of payment processing, platform maintenance, customer support, and other associated costs. Our fee includes the credit card processing fee.
2.3 All tips are paid directly to the chefs without any deductions.
3.1 Payouts to sellers will be processed three days after the designated pickup time for the food or provision of services as specified.
4.1 If a buyer requests and is granted a cancellation or refund, the transaction fees related to that sale will be refunded to the seller.
4.2 The credit card funds will be placed on Credit Card Authorization Hold at the time of the order and the card will be charged in full as soon as the cancellation deadline is passed. If the customer cancels before the cancellation deadline, then no cost is incurred to the customer.
4.3 If the order is placed after the cancellation deadline, then the card is charged in full at the time of the order.
5.1 We reserve the right to modify this Fee Policy at any time. Any changes will be communicated to all sellers at least 30 days in advance.
5.2 Continued use of the platform after changes have taken effect indicates agreement with the new terms.
Should you have any questions or concerns regarding our Fee Policy, please reach out to our support team via the “Contact Us” section on our website.
Thank you for being a part of our vibrant community of home chefs!
