Contact the chef or restaurant to inform them of the issue and share your concerns. Discuss a suitable resolution, such as a refund or a replacement dish, depending on the situation. If the issue cannot be resolved directly with the chef, don't hesitate to contact us.

Every chef registered on our platform is Microenterprise Home Kitchen Operations (MEHKO) certified, a 3-4 week process involving inspection by the concerned body. We assure you that all chefs on our platforms are certified and qualified to prepare each type of dish.

We are always available to help with account setup, ordering, technical issues, or any general inquiries related to the platform. Please use the contact page on the website to reach out to us.

Hungry Hop does not provide delivery; however, individual chefs can choose to provide their delivery services. Please contact your chef using our messaging service for delivery details. Pickup services are available to all customers.

Hungry Hop does not provide delivery services. If the chef provides delivery services, you can message the chef on the website with specific delivery instructions or preferences for your orders.

The fee charged is only 12%, including the credit card transaction fee, on orders placed through our website and paid using the provided payment facility. Click here to see the fee policy. We take pride in offering the lowest commission rates in the industry. This allows us to maintain affordability for both customers and chefs while covering the necessary costs associated with running the platform.

To place an order for a dish on the marketplace, follow these steps: Browse the menu and select the dish you want. Add the dish to your cart. Review your order in the cart. Proceed to checkout. Pay for your order using your credit card. Confirm your order. After confirmation, you'll receive order details and can wait for pickup or delivery as specified by the chef. Please note that orders from only one chef can be in a cart at a time.

You can find a wide variety of dishes on the marketplace, including appetizers, main courses, desserts, and more. The selection may vary depending on the chefs and cuisine, be it Italian, Chinese, Indian, Thai, Vietnamese, or other; we have many options available.

You can pay for your orders on the marketplace using your credit card. We use the Stripe payment gateway to process all payments securely. We do not store any credit card information on our site.

You can track your order status by logging into your buyer account on our website or app. There, you'll find information about your active orders, their current status, and estimated delivery or pickup times.

Certainly, you can cancel your order as long as you are within the cancellation timeframe. Each chef sets a cancellation window. To find out the specific cancellation policy for a chef, please visit their page. If needed, contact customer support for assistance with order cancellations.

Each chef's profile page displays the dates, days, and times when they operate and are open for service. This information helps you determine if a particular chef is available for your desired date and time. We recommend checking the chef's profile page for their operating schedule to ensure compatibility with your preferred timeframe.

Of course, you can filter dishes on the marketplace based on dietary or nutritional preferences.

Yes, you can rate and review both individual chefs and their dishes on the marketplace. Your feedback helps other buyers make informed decisions and provides valuable information for chefs and the platform. You can only rate the dishes that you have purchased previously.

Absolutely, you can offer feedback or suggestions to the marketplace team about the types of dishes or chefs you'd like to see on the platform. You may connect with us using the "Contact" option on the website or app to share your ideas and preferences. Your input is highly valued, and it will help us shape the future offerings on the platform.

Yes, our meals are cooked to order and provided hot for our customers to enjoy immediately. Our focus is on delivering freshly prepared food, so you can expect your meal to be hot and ready to eat upon delivery or pickup. We do not provide frozen or refrigerated meals. We aim to ensure that you receive a delicious and great dining experience.

You can order individual dishes for a large group or event through the marketplace. However, as per MEHKO and Internet Food Service Intermediary (IFSI) guidelines, we do not provide catering or third-party services on our platform.

Tipping is optional, but it's a way to show your appreciation for the chef's service. Feel free to tip the chef at checkout if you are satisfied with the service and to show appreciation.

To sign up as a buyer on the marketplace, click "Sign Up" at the top of the page and choose "Customer." Fill out the required information, including your name and contact details. Once registered, you can start browsing and placing orders for dishes from the chefs on the platform.

You can provide feedback on the dishes you've ordered by accessing your order history on our website or app. There, you'll find an option to leave a review and rating for each dish you've tried. Your feedback is valuable to both the chefs and other potential buyers.

You can make special requests or specify dietary restrictions for your orders before or after checkout. You can communicate directly with the chef using the “Message Chef” button on the chef’s page. This button is available once you are logged into your account.

Yes, you can save your favorite chefs or dishes on the marketplace.

Chefs on our platform cater to our customer's preferences and dietary requirements. Whether you have specific ingredient preferences, dietary restrictions, or special requests, our chefs are happy to accommodate your needs. Communicate your requirements through our messaging service using the “Message Chef” button on the chef’s page. This button is available once you are logged into your account.

You can request dish substitutions or changes by using the messaging services on Hungry Hop to communicate with your chef. You can communicate directly with the chef using the “Message Chef” button on the chef’s page. This button is available once you are logged into your account. If the issue cannot be resolved directly with the chef, don't hesitate to contact us.

If you disagree with or find inaccurate dish ratings or reviews, we encourage you to provide your review and rating to offer a balanced perspective.

If a dish arrives spoilt or not as described, kindly contact the chef immediately and explain the issue. Work with the chef to reach a resolution, including a refund or a replacement dish.

Although we do not provide a sampling or tasting option, you can order a small-sized dish to taste or sample the menu given by the chef.

Check for any storage or reheating instructions provided by the chef on the packaging or in the dish description. If there are no specific instructions, standard guidelines include refrigerating perishable dishes promptly and reheating them in an oven or microwave, following safe food handling practices.

Most of the dishes are ready to eat. If needed, follow any instructions or notes provided by the chef regarding the preparation process.

Regarding the ioS and Android apps, you may provide feedback and suggestions on the Google Play Store or Apple Store. In case of website suggestions, you may share your feedback by contacting us using the contact form on the website. Your feedback is valuable in helping the marketplace improve its user experience, so don't hesitate to share your thoughts and suggestions.

As per MEHKO and Internet Food Service Intermediary (IFSI) guidelines, we do not provide catering or third-party services on our platform.

Not currently. We plan to offer meal plans and subscription services at a later date.

You can feature seasonal or limited-time menu items by managing its availability on the menu management of your admin panel.

As per MEHKO guidelines, the Internet Food Service Intermediary (IFSI) cannot deliver food. However, there is no such restriction on Individual MEHKO chefs who can provide delivery from their end.

To accommodate your customers' special requests, please use the messaging services on Hungry Hop to communicate with your customers.

Maintain clear communication with the buyer to address any issues. If the customer appears uncooperative, contact us for assistance in resolving the matter.

You will receive reviews or ratings only from those customers who have completed at least one successful order from your store.

Address customer complaints promptly and professionally. Provide a solution, and if they remain dissatisfied, contact us.

Kindly mention the allergens associated with your dish while creating your menu. There is a drop-down list for allergens in the details section.

The customer can cancel the order at any time for a full refund before the cancellation deadline set by the chef. The chef will not pay any fee if the order is canceled before the cancellation deadline. If the customer contacts you to cancel or change the order after the cancellation deadline has passed, please work out a solution with the customer, and if they remain dissatisfied, contact us.

If the customer complains about any dish within 48 hours of pick up, the buyer can raise a dispute with us. We reserve the right to cancel the order and issue a refund on the chef’s behalf.

In case of shortages, kindly disable the dish on the marketplace from the admin panel so it cannot be ordered. For substitutions, please inform the customer before accepting the order.

We do not provide delivery services. We only offer pickup services to our customers.

If you offer delivery, please ensure prompt delivery and that the packaging complies with MEHKO guidelines.

Kindly follow the MEHKO guidelines concerning packaging and labeling for your dishes.

You will receive payments through your Stripe account after 48 hours of completing an order.

Go to Stripe to create an account or from your Seller panel by going to Settings > Store Info. Click on Payment Gateway, fill out the sign-up form, enter your email address, and get verified. To activate the account, you must add business info and follow the instructions on the Stripe site.

Sales Taxes for online sales are calculated and gathered by Hungry Hop through Stripe and submitted by Hungry Hop. The seller is responsible for paying all taxes except sales tax for online sales through the Hungry Hop platform.

Not at this time.

To join our online platform, you need to meet certain requirements that we have in place to ensure the safety, quality, and compliance with regulatory standards. We also adhere to the MEHKO Permit requirements. The Department of Environmental Health and Quality, Food and Housing Division (DEHQ-FHD) is the local enforcement agency responsible for issuing operating permits to MEHKOs pursuant to California Retail Food Code (CRFC) requirements and ensuring operational compliance. Please note that these requirements are subject to change based on updates to MEHKO regulations, licensing requirements, and other local regulations. We encourage all chefs interested in joining our platform to follow the process for obtaining the MEHKO Permit by visiting the San Diego County website.

To join our online platform, you must meet specific safety, quality, and regulatory standards, including the MEHKO Permit requirements. Interested chefs should follow the MEHKO Permit process on the San Diego County website.

You can sell any dish on the platform as long as it meets MEHKO requirements.

Indeed, as a chef, you can set your prices for the dishes you serve according to your preferences.

Yes, we provide discounts and promotions features on the chef administration panel.

You can set and control your menu and availability after you log in to your chef account on the website.

It is recommended that you mention the dish description, ingredients, preparation, and allergens, but it is not mandatory.

While creating or updating your dishes in the menu management section, you will have the option to upload photos.

We are always available to help with account setup, listings, technical issues, or any general inquiries related to the platform. Please use the contact page on the website to reach out to us.